4fingers Privacy Policy — Protecting Your Personal Data

1 Information We Collect

When you register and use the 4fingers platform, we collect certain categories of information to keep the platform running properly and securely.

Account Information

Includes full name, date of birth, email address, mobile number, and encrypted password. This information is required to verify your identity and protect your account from unauthorised access.

Payment Information

We record information related to deposit and withdrawal transactions in MYR (RM), including the payment method used such as FPX, Touch 'n Go eWallet or Boost. We do not directly store credit card numbers or sensitive banking details — payment processing is handled by licensed payment processors that comply with international security standards.

Device and Browser Information

We collect technical data such as your IP address, browser type, operating system, device model and screen resolution. This helps us detect suspicious activity and optimise how the platform displays on your device.

Usage Data

In-account activity records such as games played, session duration, bet values, and transaction history are retained for security, legal compliance, and service improvement purposes.

2 How We Use Your Information

4fingers uses the information collected for the following purposes:

• Account verification and security — ensure only you can access your account and detect any unauthorised access attempts.
• Transaction processing — processes deposits, withdrawals, and all financial transactions in MYR accurately and securely.
• Customer support — allows our support team to resolve your issues faster using relevant account information.
• Legal compliance — comply with Malaysian legal requirements, including the PDPA 2010 and applicable KYC (Know Your Customer) obligations.
• Service improvement — analyses aggregated usage patterns to improve platform performance and user experience.
• Marketing communications — sends information about relevant promotions and offers, subject to the notification preferences set in your account.

3 Cookies and Activity Tracking

The 4fingers platform uses cookies — small text files stored in your browser — to enhance your experience and keep the platform running smoothly.

Types of Cookies Used

• Session cookies — deleted automatically when you close your browser. Used to maintain your login state during an active session.
• Preference cookies — save your language settings and display preferences for a more convenient return experience.
• Analytics cookies — collects non-identifiable usage data to help us understand how users interact with the platform.

You can manage or disable cookies through your browser settings. However, disabling session cookies may affect login functionality and platform navigation.

4 Data Storage, Security and Sharing

Storage and Security

All personal data is stored on servers protected with SSL encryption and strict access controls. Passwords are stored as one-way hashes that cannot be reversed. We conduct regular security assessments and follow industry best practices to protect your data against unauthorised access, alteration, disclosure or destruction.

Data is retained for as long as your account remains active or as required for service and legal compliance purposes. Following account closure, data will be deleted or anonymised within a reasonable timeframe unless a longer retention period is required by law.

Third-Party Sharing

4fingers does not sell, rent or share your personal information with third parties for marketing purposes without your consent. We may share data with service providers who help operate the platform — such as payment processors and identity verification services — who are bound by strict confidentiality agreements. We may also disclose information when required by law or court order.

5 Your Rights as a User

As a registered 4fingers platform user, you have the following rights regarding your personal data:

• Right to Access — you may request a copy of the personal data we hold about you at any time.
• Right to Correction — if any information in your account is inaccurate or outdated, you have the right to update it via account settings or by contacting our support team.
• Right to Erasure — you may request account closure and deletion of your personal data, subject to applicable legal retention requirements.
• Right to Opt Out of Marketing — you may opt out of receiving marketing communications by updating your notification preferences in your account.
• Right to Complain — if you believe your privacy rights have been violated, you may lodge a complaint with us through our available support channels.

6 Policy Changes and How to Contact Us

Changes to This Policy

4fingers reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. Registered users will be notified of any material changes via account notifications before the changes take effect. The updated effective date will be stated at the top of this document.

Continued use of the platform after changes are published constitutes acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, please reach out to our team via email at the following address: [email protected]. We will endeavour to respond within three (3) business days. Please include "Privacy Enquiry" in your email subject line to help us process your request faster.